# Return & Refund Policy
At Odds & Ends, every detail matters. We want you to love your purchase as much as we loved creating it. If something isn't quite right, we're here to help.
Please read our return and refund policy carefully before placing your order.
1. Eligibility for Returns
We accept return requests under the following circumstances:
- Damaged or defective products: If your bag arrives damaged, defective, or with a manufacturing issue.
- Incorrect orders: If you receive a product, colour, or size different from the one you ordered.
To qualify for a return, the item must be unused, in its original condition, and accompanied by its original packaging.
2. Non-Returnable Items
Due to the handcrafted nature of our products, we generally do not accept returns or exchanges for:
- Change of mind after placing an order.
- Differences in colour appearance caused by screen settings or lighting.
- Minor variations in texture, knotting, or finish that are inherent to handcrafted products.
- Products damaged due to improper handling, misuse, or wear and tear after delivery.
If your item has a genuine manufacturing defect, please contact us so we can assess the issue.
3. Reporting an Issue
If you receive a damaged, defective, or incorrect item, please contact us within **48 hours of delivery**.
To help us resolve your concern quickly, please provide:
- Your order number.
- Clear photographs or a short video showing the issue.
- A brief description of the problem.
Our team will review your request and guide you through the next steps.
4. Refunds
Once your return request has been approved and the returned item has been inspected, we will notify you of the outcome.
Depending on the circumstances, we may offer:
- A replacement with the correct product, subject to availability.
- An exchange, where applicable.
- A refund to the original payment method or another mutually agreed method.
Approved refunds will be processed within 7–14 business days. The time taken for the funds to appear in your account may depend on your payment provider.
Original shipping charges are generally non-refundable, except where applicable law requires otherwise or the issue is attributable to an error on our part.
5. Return Shipping
If the return is due to a damaged, defective, or incorrectly delivered product, Odds & Ends will coordinate the return process and cover reasonable return shipping costs, subject to our instructions.
For other approved returns, the customer may be responsible for return shipping costs.
Please do not send any item back before receiving confirmation and return instructions from our team.
6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated before the order has been dispatched or entered into production, where applicable.
Orders that have already been dispatched may not be eligible for cancellation.
7. How to Contact Us
For return, refund, or exchange enquiries, please contact us through our official customer support email or Instagram page. Include your order number so we can assist you efficiently.
We aim to respond to all enquiries as promptly as possible.
8. Our Commitment
At Odds & Ends, we value craftsmanship, thoughtful service, and the trust you place in us. Every order matters, and we will do our best to resolve genuine concerns fairly and professionally.
Every odd, every end — kept beautifully.
Odds & Ends reserves the right to review return and refund requests on a case-by-case basis, subject to applicable consumer protection laws.
Last updated: October 2026